GSX1400 Owners .org

Administration & Announcements => Report Forum Problems here => Topic started by: Red Biker on Monday, 05 March 2018, 04:27 AM

Title: Images on mobile
Post by: Red Biker on Monday, 05 March 2018, 04:27 AM
Hi Guys,
When ever I try and load an image from my phone it fails, it used to work fine before Xmas them was sporadic but now I can't upload any at all?

Title: Re: Images on mobile
Post by: gsxbarmy on Monday, 05 March 2018, 04:35 AM
I'll get Mike to look at it Nigel, not sure why that is happening, since Xmas of course Mike has updated the site base software so maybe there is a setting needing adjustment.
If, in the interim you need any images loading mail them to me and I'll upload them from my PC.

Actually if you can mail me the image you were looking to upload, that would help Mike in his deliberations! Thanks!

@VladTepes
@Proteous
Title: Re: Images on mobile
Post by: lloydjames on Monday, 05 March 2018, 04:36 AM
Image is too high quality/ too many megabits??
Title: Re: Images on mobile
Post by: gsxbarmy on Monday, 05 March 2018, 04:37 AM
Could be, but I think that part is working ok, it's probably got something to do with the file type in all honesty which we need to allow - but I'm just speculating. Mike and Jay I'm sure wil have an answer!
Title: Re: Images on mobile
Post by: Kiwifruit on Monday, 05 March 2018, 05:34 AM
Am having the same mobile phone problem (android) and my desktop does not always playing the game now either.
Title: Re: Images on mobile
Post by: Red Biker on Monday, 05 March 2018, 06:14 AM
Thanks Dave,
The same photo's work fine from the laptop  :onya:  Mines i phone 6
Title: Re: Images on mobile
Post by: Speedy1959 on Monday, 05 March 2018, 06:25 AM
Recently several jpegs have failed for me..
Mine were NOT too large as I go to some trouble to make them "forum friendly" in size.
The last one that failed was 200kb..
I converted it to a "png" file and it worked.. The the png file was 700kb

So figure that out !!
Title: Re: Images on mobile
Post by: Notty on Monday, 05 March 2018, 07:34 AM
I find that if i upload text first then modify and add pics (png) all ok as it fails if I do both together  :smile2:
Title: Re: Images on mobile
Post by: VladTepes on Monday, 05 March 2018, 07:56 AM
Previously .jpg was allowed.   When I found out that apples apparently use .jpeg I allowed that was well - a few months back.

I you are able to specify exactly what the file extension is for the photo you are trying to upload, that would help.

Having said that, if it uploads from the desktop but not mobile then that is probably not the cause.

I know with a recent iOS update it screwed a few things up but I think that was later patched by Apple.


Sounds like there is some weirdness going on, and those things noted in this thread are unlikely to all have the same cause.

Anyway the more specific info I an get the better - eg filename, file type (specific extension), file size, device from which upload failed, and if you were able to upload successfully from another device?

For those having a problem, the first port of call worth trying would be:

1. Log out of the forum.
2. Clear your browser cache.
3. Log back in.

Title: Re: Images on mobile
Post by: gsxbarmy on Monday, 05 March 2018, 08:48 AM
All - can you please advise (on here) as per Mike's request above

@Red Biker
@Speedy1959
@Notty
@Kiwifruit

Thanks
Title: Re: Images on mobile
Post by: Proteous on Monday, 05 March 2018, 02:10 PM
The issue lies in trying to find a happy medium between security and safty vs usability and freedom.. Vlad has done all he can to try and make sure the forum is safe and secure unfortunately that means sometimes the wrong things are blocked as false threats.. If all these manufacturers used equal standards then there would not be an issue but thats an ideal world..
Title: Re: Images on mobile
Post by: Red Biker on Monday, 05 March 2018, 07:19 PM
Hi Dave,
Mine are J peg and the actual images are now on the 'what did you do to your bike' thread as loaded fine from the lap top.
Weird also that the photo of the error message did load from my mobile ??

Go figure!
Title: Re: Images on mobile
Post by: Speedy1959 on Monday, 05 March 2018, 11:00 PM
My last problem image was a "JPEG" image at 184kb in size. It was a (photo of the shim in place on my rear swing arm)..
I converted it to a png (774kb) and it posted up fine.
I tend to only post photos from my PC.
I read stuff on my mobile whilst at work (ahem, ahem).. and sometimes post comments from my phone.

I tend to alter the size in photoshop because if I didn't then the average image would be between 2.5mb - 6mb (depending on whether I used the mobile phone or my actual camera.

S.
Title: Re: Images on mobile
Post by: seth on Tuesday, 06 March 2018, 12:40 AM
Problems for me too
I added pics to a thread it uploaded 2 then came up with a security warning saying not approved
Title: Re: Images on mobile
Post by: seth on Tuesday, 06 March 2018, 12:54 AM
Strangely that worked tho  :frustrated:
Title: Re: Images on mobile
Post by: Red Biker on Tuesday, 06 March 2018, 01:54 AM
HI Seth,
Same for me, I think if you take a screenshot of the photo that wouldn't up load it probably will 🤔
Title: Re: Images on mobile
Post by: seth on Tuesday, 06 March 2018, 02:09 AM
That worked added the last 2 pics to my post
What a lot of messing about
Hopefully the guys find a problem and it gets fixed as they are normally right on the ball once a problem pops up
:cheers:
Title: Re: Images on mobile
Post by: Blubber on Tuesday, 06 March 2018, 03:26 AM
Just a quick test
Title: Re: Images on mobile
Post by: Blubber on Tuesday, 06 March 2018, 03:28 AM
That worked...picture taken with my phone,  extension is jpg. Original size.
Title: Re: Images on mobile
Post by: seth on Tuesday, 06 March 2018, 03:51 AM
I added 2 pictures to a post but then it wouldn't let me add the next 2 but did when i did a screen save and added those pictures .
Title: Re: Images on mobile
Post by: Red Biker on Tuesday, 06 March 2018, 05:35 AM
Test- worked this time 👍
Title: Re: Images on mobile
Post by: VladTepes on Tuesday, 06 March 2018, 09:03 AM
Seems to me based on what's been advised so far by users that there may be problems with
- file types (I wonder whether these are case sensitive?)
- number of images (which may be related to a memory limit function on the forum).

There will always be issues as far as trying to add to many attachments to a post, and these issues are largely security-related to stopping spammers, if they get through, from inundating the place with data and using up all our server space...

I strongly recommend that people familiarise themselves with, and use, the forum's own gallery feature, rather than try to upload multiple images.
Title: Re: Images on mobile
Post by: Mick_J on Wednesday, 07 March 2018, 02:51 AM
Quote from: Red Biker on Tuesday, 06 March  2018, 05:35 AM
Test- worked this time 👍

Very tidy, and it had to you who posted this picture Red  :lol: Keep it up  :onya:  :clapping:
Title: Re: Images on mobile
Post by: VladTepes on Tuesday, 13 March 2018, 03:32 PM
I've marked this as resolved.  If anyone is having further problems please start a new report, and be as specific and detailed as possible.

Cheers all.
Title: Re: Images on mobile
Post by: Red Biker on Tuesday, 13 March 2018, 07:18 PM
Thanks Vlad  :onya: